I really enjoyed The Talk of Town event by Surfaces Reporter and appreciate the initiative taken by you.

There has been a complete transformation in showroom looks and their working style because with time they have understood how to take care of the consumer and adapt to the product. They are now sharing the experience with the end user.

Online retail is not a challenge but it is an opportunity to leap into the next bigger thing. Just think that when your retail shop is available on Google, on the first click the consumer gets a response and that first touch point creates a business. With the prompt response, deal is done. We will have to evolve with the change and make our customer services best.